ROCK SGR-33 Stump Grinder

Warranty

Rock Machinery is confident in the quality of its products.  However, there may be a rare occasion when a problem occurs.  For your assurance, we offer a one-year warranty.  

Though defects are rare, when they do occur it is most often due to a specific faulty part on the machine.  In this case, we will send you a replacement part via courier service so that you can quickly resolve the issue. The part will be sent to you free of charge.  Please note, replacement parts offered by Rock Machinery under the terms of the warranty do not include consumables such as belts, teeth, tyres, hoses, blades, filters, or parts such as drive belts, shear bolts etc.  

Briggs and Stratton Engine: for machines that include a Briggs and Stratton engine a special 3–year engine warranty is supplied by Briggs and Stratton. To access support for your Briggs and Stratton engine please contact them directly and arrange to attend one of their local centres.  To find a Briggs and Stratton dealer near you use this link: https://www.briggsandstratton.com/eu/en_gb/support/dealer-locator.html   The briggs and Stratton engine warranty is not administered or actioned by Rock Machinery.  It can only be accessed by contacting Briggs and Stratton directly.  

Rock Machinery is not responsible for any costs incurred due to the downtime of a product. 

The Warranty period begins on the date the machine is delivered to you and ends 12 months later. There are circumstances when the warranty may be ended early and/ or Rock Machinery reserves the right to decline to offer spares and engineer services free of charge.  

For example, the warranty will not apply if any of the following are shown to contribute to machine faults that may arise within the 12–month period: 

• General wear and tear,
• signs of excessive wear and tear, i.e. heavy commercial use within a short period of time. 
• Misuse and lack of maintenance and servicing as per guide included with the machine.
• Alterations, modifications and adaptations to the machine.
• Accident, impact, use of force, improper storage. 
• Water damage of any kind.
• Frost or over-heating due to excessive ambient temperatures and lack of ventilation.
• A marine environment, overloading of the machine, relating to hydraulic or kinetic log splitters – splitting logs against the grain, using wet, unseasoned wood or softwoods or logs containing bolts and nails etc.